Warranty and Return Policy

If you’ve decided that you no longer wish to remain a Spalding TF DNA Smart Basketball member or need assistance with a return, please reach out through our Contact page — our team will handle it quickly and with no questions asked.

⚙️ Official Warranty Policy

Spalding TF DNA Smart Basketballs include a non-rechargeable lithium coin-cell battery that powers the Bluetooth® connection to your mobile device.
This fully embedded design preserves the integrity, balance, and playability of the ball.

• The battery provides approximately 500 hours of connectivity — roughly 1 hour of connected use per day for 12 months.

• Storage or use in extreme temperatures can reduce battery performance and shorten its life.

• The basketball is covered by a 12-month Limited Warranty against defects in materials and workmanship, including battery life.

🚫 This Limited Warranty Does Not Cover

• Normal wear and tear

• Cosmetic damage (minor scratches, surface deformities, fading, or discoloration)

• Damage caused by misuse, abuse, accidents, or negligence

• Prolonged exposure to weather or moisture

• Failure to follow care instructions

• Rips, cuts, tears, burns, or abrasions

• Damage from heat treatments or steaming devices

• Unauthorized modification or alteration

• Purchases from unauthorized dealers (including auction or third-party marketplaces such as eBay, Craigslist, or non-verified Amazon sellers)

• Counterfeit or second-hand (“used,” “as-is”) products

• Any issues arising after the 12-month warranty period

📨 How to Submit a Warranty Claim

1. Visit our Contact page.

2. Describe the issue with your basketball and include your order details.

3. If your claim meets warranty conditions, our support team will:

   • Approve the claim,

   • Provide a prepaid return label, and

   • Ship a replacement basketball at no additional cost.